Privacy Statement

If you experience difficulty viewing or accessing this Privacy Statement or need it provided in an alternative format, please contact us at info@fortressforges.com or +1 (434) 217-8244.

CCPA Data Subject Request Form

Categories of Data Processed

Log Data:

We automatically collect log data, including your IP address, website access details (such as date, time, status, and data volume), products you viewed or searched for, browser information (type and version), and technical device details. However, without additional information, such as details from an Internet provider, we cannot link this data to identifiable individuals.

Cookies:

Our website utilizes cookies to enhance functionality and user experience. Additionally, we use permanent cookies to recognize you on subsequent visits and to personalize your experience. You may manage cookies through your browser settings, though this may affect your ability to use certain website features. We do not currently honor “do not track” signals.

Contact Form Data:

Furthermore, When you contact us via the contact form, we process the data you provide, including your email address, request details, first name, last name, salutation, telephone number, or any additional information you choose to submit.

Content Submission:

If you submit content such as photographs or reviews, we will process and may publicly post the content you provide.

Support

Customer Support:

To address your customer support requests, we collect your first name, last name, postal address, telephone number, email address, age group, and any questions or comments you submit.

Product Support:

For product support requests, we ask for your first name, last name, telephone number, email address, postal address, and age group.

Newsletter:

By registering for our newsletter, we collect your name, email address, IP address, and registration time. The newsletter may include marketing materials about our products and services or those of third parties. You can opt out of receiving the newsletter at any time by clicking the unsubscribe link in each email or contacting us at info@fortressforges.com.

Social Media:

Our website may feature plugins or widgets from external social media platforms. Besides these plugins may enable your browser to connect directly with the social media platform, sharing information such as visited pages or public profile details. So, we have also no control over the data collected by these social media platforms.

Rebates:

For U.S. users requesting a rebate, we collect your name and zip code to calculate the rebate. To process your rebate request, you must download, print, and mail the form.

Geo-location Data:

If you use features on our website that involve mapping or location services, we collect precise geo-location data (if enabled in your browser settings) and any location data you manually provide.

Search Function:

We track the five most recent searches you perform using the website’s search function in your Computer cloud intelligent file search and service browser’s local storage.

Purpose of Processing

We collect data to enable the use of our website, respond to contact requests, provide requested services, and utilize features described above. If you opt-in to receive updates on your product support request, we will use your email address to send you those updates.

You may choose not to provide certain data, but this may limit your use of the website. We do not use your data for automated decision-making or create personalized profiles for direct marketing purposes.

Legal Basis for Processing

We process your data based on your website visit. If you subscribe to a service, processing is based on your consent, which you may revoke at any time by emailing us. We may also process your data to comply with legal obligations.

For subscribers, we may send additional information about similar services or products. You can object to receiving such information by contacting us using the details provided.

Recipients of Your Data

We may share your data with:

  • Fortress Forges Employees and Affiliates: Employees responsible for technical administration, maintenance, development, and service provision may access your data.
  • Third-Party Service Providers: We use external IT service providers and other partners to assist with website operation, business functions, and service provision.
  • With Your Consent: We may share data with third parties for marketing purposes if you consent. You can revoke consent at any time.

Public Postings

If you shared data in public areas of our website (such as photographs or reviews) can be collected and used by third parties, potentially resulting in unsolicited messages. Avoid public submissions if you do not want this data exposed.

Legal and Corporate Changes

We may disclose data to comply with legal obligations, protect rights, or as part of a business transaction like a merger or acquisition.

Retention

We retain data according to statutory periods. In case ,your Log data is deleted within seven days; permanent cookies are stored for six months; newsletter data is retained while subscribed plus six months after consent is revoked. Retention periods comply with legal requirements.

Security

We implement reasonable safeguards to protect your data against loss, misuse, unauthorized access, or disclosure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies. Please check these policies before submitting personal data.

Social Media Plugins

Our website uses social media plugins that collect information about your visit and social platform interactions. We have no control over the data collection.
Do follow us on social media to get insights:

Your Rights under GDPR

To add up more, If you are in the EU and use our website for goods or services, you have the following rights:

  • Know: Request information about data categories, sources, purposes, third parties, and specific data pieces.
  • Delete: Request deletion of your data.
  • Opt-Out: We do not sell data.

Verification: We require information to locate and verify your data. For specific requests, we may need identity verification and a signed declaration.

Authorized Agents: You may use an authorized agent to exercise rights on your behalf, with written authorization or a Power of Attorney.

Timing: We respond to deletion and information requests within 45 days, potentially extending to 90 days if needed.

Changes to This Policy

We update this policy periodically. Continued use of our website signifies acceptance of changes. Subscribers may receive email notifications of changes if required by law.

Contact

For inquiries, contact us at info@fortressforges.com or +1 (434) 217-8244.